The Turnkey University Customer Service course will look at all types of customers and help you understand how to serve them better and improve yourself in the process. You will develop a strong skillset including in-person and over the phone techniques, how to deal with difficult customers, and how to generate return business. While the fundamental purpose of a business is to get and keep customers, this course will teach you how to build top-notch customer service skills.

Upon completion, you will be able to:

- Appreciate what customer service is and why it is important
- Understand the changing nature of customer expectations and how to meet them
- Learn how to solve the three main types of customer problems
- Deal confidently and assertively with difficult people
- Use communication skills effectively and overcome barriers
- Understand which personal skills will help you in your role
- See how exceptional customer service is based on six areas