It would be great if every customer were kind and easy to accommodate. However, if you work in customer service, you are guaranteed to encounter your share of disgruntled individuals. By taking advantage of the Turnkey University Handling a Difficult Customer course, you will develop stronger customer experience skills. In fact, by learning how to effectively deal with difficult customers, you will see an increase in productivity and a decrease in unhappy customers. You will be introduced to in-person and over-the-phone techniques and learn how to address complaints correctly.  In fact, by the end of this course, you will be able to:

- Cultivate a positive attitude
- Manage internal and external stress
- Develop the ability to listen actively and empathize
- Build a rapport with customers in person and over the phone
- Develop strategies to adapt to challenging circumstances